download google play store 1
download google play store 1

For some days now I have been trying to buy an app from Google Play Store, Poweramp Full Version Unlocker to be precise, but I keep getting an error saying “incorrect card info or try a different card” (although all details entered were accurate), I have used about three different cards and still getting the same error. It was later I got to know that these cards have been blocked by Nigerian banks making it not to work for making some online payments due to Dynamic Currency Conversion which Google was using to charge Nigerians for app purchases and subscriptions.

There may be a problem with your credit or debit card if you see one of the following error messages:

  • “Unable to process payment: low card balance”
  • “Unable to complete transaction. Please use another form of payment”
  • “Your transaction cannot be completed”
  • “Unable to complete transaction: expired card”
  • “Correct this card info or try another card”

To fix these errors, try the following steps:

SEE ALSO: 5 Android games to install in December – must-play games for Xmas 2017

However, I have finally succeeded in paying for the app; Poweramp Full Version Unlocker on Google Play Store. If you have been facing this same problem as me whenever you want to buy an app from Google Play Store, you have to worry no more as I have compiled a straightforward guide that you can follow to bypass the problem and buy on Play Store safely.

SEE ALSO: See the Top 5 Most Expensive App on Google Play Store, what they do & how much they cost

I was forced to change my payment currency; instead of the normal Naira to something else, so I chose US dollar. To achieve this, I had to change my default address on Google Play Store to a US address. Apparently what this does is to make Google Play start billing you strictly in US Dollars instead of automatically converting your bill to Naira. And once your bank is billed directly in dollars, your order will go through.

I was uncertain about changing my address until I saw this piece of info on Google’s support pages. Thus, I went ahead to change my default address on Google Play Store to a US address.

  • Click on Settings and then click on the pencil-like icon near Country to edit or change.

  • You will be asked to create a new payment profile, just click on the “Create new profile” link.

  • Hit “Continue” on the next dialogue box to continue with the change.

  • You will be prompted to choose a new country for the new payment profile; I chose the United States in my case.

  • After that, click the Continue button to start filling in your new address and postal code for the new country of your choice and save it once you’re done.

WARNING: Read Google’s policy on changing your home address before you proceed as this change can affect some features. Click here

  • On your Android device, go to Settings >> Apps >> Google Play Store then Clear Data and Clear Cache.

  • Go back to open the Google Play Store app, and you may be required to sign in.
  • After signing in with the same email used previously used with your Google Play Store Click on Payment Methods to the left of the screen and make sure your card is active and there is money inside. Then add your card as payment method.

  • Go to the Payment Method section in the Google Play Store app and add your Naira or Dollar Mastercard info. (Remember to use the Nigerian address with which you used in opening your bank account. Do not use US address when inputting your local card)
  • Go back to the app you want to buy, and it should go through now

Note: Don’t forget to remove your previous payment profile; Google requires you to have only one. If this is not successful as expected, check this page on how to clear Google Play store cache. This time, the price will be reflected in Naira, but at the time of making payment, it will change automatically to US dollars.

How to Remove a payment method on Computer

  1. On your computer, go to your Google Play account.
  2. Click Edit payment methods. You will go to your pay.google.com account.
  3. On the left, click Payment methods.
  4. Under the payment method you want to remove, click RemoveRemove.

The payment method will be removed from your Google account.

How to Remove a payment method on Android

  1. On your Android phone or tablet, open the Google Play Store app.
  2. Tap Menu > Payment methodsMore payment settings.
  3. If asked, sign in to pay.google.com.
  4. Under the payment method you want to remove, tap Remove > Remove.

The payment method will be removed from your Google account.

OTHER SOLUTIONS

Make sure your card & address information is up to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address. 

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Click Edit. 
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address. 

Then, try your purchase again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the decline.

If it solves your problem, please leave a quick comment below. Thanks.

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28 Comments

  1. I’m Posting this in May 2020, yessss it worked after trying for a trillion time…. I discovered that my old naija payment profile was still in action making it two payment profile, so I had to delete the naija and leave the uk address just like what someone stated up there…. Thanks so much

  2. Thank you for a detail walk through. It worked for me.

    I would like to add, it did not work at first until I removed my previous payment profile. Google requires you to have only one.

    Thank you.

      • Go to settings, click on the old Nigerian payment ID and then go to the bottom of the page and then click close account. It will be deleted and left with the new US payment ID.

        Thanks to this forum I’ve been able to make 2 purchase already from play store

      • The article has been updated, please refer to:
        1 How to Remove a payment method on Computer
        2 How to Remove a payment method on Android

  3. It didn’t work for me too after trying the steps you gave. and my account has refuse to give me the address I used in opening my Account. Please help me out thanks.

  4. Hello! Did everything as directed by it didn’t work. After clearing data and cache I didn’t have to sign in and ma card did not register

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