As a First Bank account holder, it is important for you to know the first bank customer care phone number and other means by which you can get across to them just in case the need arises. You never know when you might need the help or assistance of a First bank customer care agent. So we will be teaching you how to get in touch with them.
Firstly, we need to know the kind of complaints or Issues we can report to the first bank Customer care and have them assist you without you going to a first bank branch. Some issues can be solved without you going into the banking premises while some others will require your presence at any nearest first bank branch.
For example, if your ATM gets stolen or misplaced and you are afraid of someone using it to withdraw your funds. You can simply call, email or chat with a first bank Customer care agent and they will have your ATM blocked almost immediately. The only thing that you will provide will be just your account number for this. You can then request a new card and pick it up when next you visit your bank branch. That's not all; there is a lot of other stuff the first bank Customer care can help you with.
The following complaints or Issues can be resolved by calling, chatting or emailing a first bank Customer care agent by contacting them through any of the means listed below.
- Inquiry about a first bank product or service.
- Transaction Issues. (Mobile banking app, ATM, WebPay etc)
- Block ATM Card.
- Online Banking password reset.
- Stop Cheque Instructions.
- Request for statement of account.
You can do all these and more without going to the bank just by contacting a First bank customer care through any of Phone numbers below.
- +234 1 9052326
- +234 1 9052000
- +234 1 448 5500
- +234 708 062 5000
If you have no Airtime to contact them using the phone numbers above. Simply get in touch with them across social media platforms by going to the First Bank Of Nigeria Limited Facebook Page or @FirstBankNGR on Twitter. You can also email them your complaints and enquires at [email protected]
Note: You should also know that no First Bank customer care agent will ask you for your private details in order to help you. Details like ATM PIN, Mobile Banking PIN, ATM Card Number, CCV, Mobile Banking Log In details, One Time Password, Passcode or Token.
With the above contact details you should be able to get your issues and complaints sorted out easily. However, not all complaints can be resolved by contacting using the above means. Some will require you to visit the nearest first bank branch to get the issue sorted out.
If you are having issues contacting them or don't understand how to go about it then drop a comment below and we will assist you on how to go about it.