Huawei Y9 is a popular mid-range Android smartphone model that was first released in the market since April 2018. This device exhibits a solid build quality, having an Aluminum body and a 5.93 inch IPS LCD screen with a resolution of 1080 x 2160 Pixels. Huawei Y9 uses a dual rear and also a dual front camera system. Below the hood is actually a HiSilicon Kirin 659 Octa-Core Processor which is paired with 4GB of RAM. No doubt, this phone is a very strong device but there are instances when certain issues occur, so in this article, we will be deliberating on one major issue Huawei Y9 do experience, which is the issue of not being able to send MMS.
How To Fix The Huawei Y9 “Can’t Send MMS” Issue
Before we lay more emphases on the troubleshooting steps that will help to fix this problem. Have in mind that any of the troubleshooting steps will work if only you are running on the latest software version, not only that, immediately you realized that there is an update, simply download and install it first. Because this will help to reduce the possibility of the problem being caused by outdated software.
There are two conditions your phone must satisfy before it will be able to send and receive MMS. Firstly, your phone must have an active mobile data subscription. Secondly, your phone should have the correct APN settings.
This implies that if your phone is not able to browse online or to surf on the internet using your mobile data subscription. Automatically, have in mind that it can’t send MMS too. And again Each carrier has its own unique APN setting so it’s best to compare your carrier setting with the one set in your phone and make the necessary changes on your device if needed.
If you want to access your APN settings on your phone, kindly adhere to the guidelines below:
- Head to the Setting Menu
- Click on the Wireless and Networks Section
- Click On Mobile Network.
- Click on Access Points Name.
If you realized that your phone satisfies both conditions but still can’t send MMS, then consider to following troubleshooting steps below:
Do A Soft Reset
The first thing you ought to do in order to remove any corrupt temporal data causing this problem is to refresh the phone. Although this is usually done on an unresponsive device, it should also work in this case likewise. To perform a soft reset, do the following:
- Click and hold the Power and Volume down key for up to 45 seconds.
- Be patience as the device restarts.
After restarting, check if the issue still occurs, if it does occur, consider the following troubleshooting step below:
Wipe The Cache And Data Of The Text Message App
We observed that Your phone text messaging app usually store the most commonly used data making it easier to access, thus providing a smoother user experience. sometimes this data can become corrupted, and once this happens your phone will not be able to receive MMS again. If you want to clear the cache data of the app kindly do the following:
- Click on Settings
- Click on Apps
- Click on Apps again
- Click the Messaging App
- Click on Storage
- Press Clear Cache
- Tap on the Home key to return to the home screen.
Am pretty convinced that with the help of this troubleshooting steps above, you can eradicate the problem of Huawei Y9 “Can’t Send MMS” Issue.