Even with all the many features we enjoy on a mobile phone now, making a phone call is still the main function of a smartphone, year in, year out.
And it is always frustrating if you cannot hear the other party in a phone conversation. This situation is so serious that it can even result in misunderstandings.
I mean, you parted with all that hefty cash to purchase a smartphone, only for it to fumble with the most basic reason for buying it? It can even make you regret getting it in the first place.
Reports have it that some Samsung Galaxy S9 or Galaxy S9+ devices are currently experiencing this as I type this.
Imagine how these users are feeling when they need to make a very important phone call. How about if it’s their boss wanting to speak with them? That could be disastrous.
In this tutorial, I will highlight several ways to rectify the problem of not hearing a call on your Samsung Galaxy S9 or Samsung Galaxy S9 Plus.
Service providers will cross your mind if things get really serious and you feel you cannot proffer a solution. Check out some of our fixes below:
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1. Ensure Your Galaxy S9 Or Galaxy S9 Plus Signal Bars Are Checked
The rampant reason why you are unable to hear calls is due to the reception. Check if there is anything wrong or if its only a poor connection. This can improve how you hear the other caller on your smartphone.
Your carrier service plays a huge role in the quality of your phonecalls. If there is a temporary issue with the phone carrier’s coverage, your call quality can be affected
If you also discover that there is no signal on your device, we advice that you should, before anything else, power the phone off and on again, to confirm if that improved coverage. If it did not give you the fix you desire, you might need to reset the phone to see if that fixes it.
Something else you can try is walking to a different spot that is higher than your present spot or a spot that is in the open, that can solve the problem.
2. Confirm If There Is An Outage In Your Area
Another different reason why you might be battling with hearing calls is if there is a power outage or cell service outage close to where you stay. To confirm, lots of these service providers have outage maps on their sites. If this is the reason, you just need to be patient until things come back to normal.
How Can I Fix My Samsung Galaxy S9 Or Galaxy S9 Plus That Cannot Hear Calls?
- Power off your Samsung Galaxy S9 device. Get the SIM card out for some seconds and put it back in. Power on the device once more to check if the service is back to the way it should be.
- It could also be debris, dirt or dust that is hindering your microphone from working properly. And if the mic is not effective, you will not be able to hear your calls. Clean the phone.
- If you connected your device to a Bluetooth device recently, then that can also be the reason for the audio issue. Power your Bluetooth device off and try calling to see if call quality has improved.
Something else you can do to rectify the issue is to wipe the cache of your Samsung phone.
You Might Also Want To Read: How To Clear The Cache Of A Samsung Galaxy Phone
This is how you can clear your device’s cache:
- Turn off your Samsung Galaxy S9 or Galaxy S9 Plus.
- Ensure you press and hold the Power button, Home button and Volume Up button, at the same time.
- Hold on until the Samsung Galaxy S9 or Galaxy S9 Plus vibrates, this tells you that it has successfully opened the Android Recovery Mode.
- Swipe through the options you see by making use of the volume up and down buttons till “Wipe Cache Partition” gets highlighted.
- After that, press the power button to choose it.
- Hold on for a while till the process is wrapped up.
- When you are done with that, make sure your Samsung Galaxy S9 or Galaxy S9 Plus is restarted by choosing “Reboot System.”