Power problems are very common not only with the Samsung Galaxy J3 but with all the smartphones or devices that need the battery to turn on. So, if you have a smartphone, you have to take into account that one of these days you will have problems with your device, the worst one … it might not turn on !!!
In this post, I will deal with the problem with the Galaxy J3 that has crashed and does not want to turn on. It is one of those problems that can occur anytime, anywhere. One of the good things about J3 is that the battery is removable by the user. This means that if the battery breaks, you can purchase another battery and replace the old one without voiding the warranty. This is one of the features that many people want on their Android phones.
The troubleshooting guide below is simple and safe to follow. It is based on the actual procedure for solving problems that we technicians use when we are trying to solve a problem similar to the one we are facing here. Therefore, the article is not based only on suggestions from people without experience … even if only suggestions remain.
How to do with a Samsung Galaxy J3 that does not turn on
There is no guarantee that the problem will be solved, but it is essential to perform troubleshooting to determine the cause or reason behind the phone’s refusal to turn back on.
1) Try to force the device to restart
Firmware plays an important role in this process. The system is actually the one that allows the current to flow through the circuits and into the battery. If the firmware crashes abnormally and no longer responds, recharging would also be impossible.
To force the phone to restart, simply remove the back cover and then remove the battery. Now, to make this procedure even more effective, hold down the power button for one minute while the battery is not connected to the device. This will discharge the stored electricity into the capacitors, thus, refreshing the phone’s memory.
After pressing and holding the power button for one minute, replace the battery and then the back cover. Try turning on the phone. If it turns on, the problem has been solved, otherwise, we could be dealing with a malfunctioning firmware or a hardware problem.
2) Charge the phone
If the phone still does not turn on after the forced restart, even with the battery extraction procedure, try to connect the phone to charge it because maybe the battery is completely discharged, which is why the phone is not able to turn on all the components.
Apart from the obvious reason, charging the device will also give you an idea if the problem is caused by a hardware or firmware problem. If it is a hardware problem, the device may not display the normal charging icon on the screen and/or the LED indicator will not turn on.
Allow the device to charge for a few minutes, regardless of whether the recharge marks are displayed or not. Next, try turning the phone back on.
3) We try to start it in different ways
After pulling the battery out and trying to recharge it, the phone still won’t turn on, you need to try restarting it in different modes. The first way you need to try is safe mode. All third-party apps will be temporarily disabled in this mode, so if the problem is caused by one of those apps, the phone should be able to boot without any problems.
- Press and hold the power button over the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the power button.
- Immediately after releasing the power button, press and hold the Volume down button.
- Continue to hold the Volume down key until the device restarts.
- The safe mode will be displayed in the lower-left corner of the screen.
- Release the Volume down key when you see “Safe Mode”.
If the phone still does not boot in safe mode, try starting it in recovery mode or recovery mode. In this mode, the Android interface will not load, so if the problem is due to a firmware problem, the phone should be able to boot properly.
How to start the Samsung Galaxy J3 in safe mode
- Press and hold the Volume up key and the Home key, then press and hold the power key.
- When the screen with the device logo appears, release only the power button
- When the Android logo is displayed, release all keys (“System update installation” will be displayed for approximately 30 – 60 seconds before displaying the Android system recovery menu options).
4) Take the phone to a service center
If all the advice above is not used to solve the problem of the Samsung Galaxy J3 it will not turn on, do not hesitate to have the phone checked by a technician. Take the phone to a store, call technical assistance or find someone to help you. You did everything you could to repair it yourself.