How to resolve "Mobile network not available" on Huawei Mate 20 Pro

What to do if you can't make or receive calls on Huawei Mate 20 Pro. Huawei Mate20 Pro is a premium high-end Android smartphone model that was released for the first time in November 2018. It has a solid build quality consisting of a frame in aluminum with glass both on the front and on the back.

Also read: How to bypass FRP Google Account on Huawei Mate 20 Pro

It uses a 6.39 inch OLED screen with a resolution of 1440 x 3120 pixels which is protected by Corning Gorilla Glass 5. It features a triple rear camera system and a single 24 MP selfie camera in the front.

Under the bonnet, you will find the HiSilicon Kirin 980 octa-core processor that is paired with 8 GB of RAM. Although this is a robust device, there are cases where certain problems can occur that we will be facing today.

In this latest installment of our troubleshooting series, we will tackle the problem of the "mobile network not available" on Huawei Mate 20 Pro.

How to solve the problem with the Huawei Mate 20 Pro mobile network not available

Before performing the recommended troubleshooting steps for this particular problem, you need to make sure that your phone is running with the latest version of the software. If an update is available, I suggest you download it and install it first.

It is important to check for software updates related to the manager, as this will generally fix the connectivity bugs related to the manager.

Check that your area has a good network signal

There are times when you will be in an area with no network signal. When you are in this area, your phone usually displays the unavailable network error. To check if it is a problem related to coverage, you can check if other devices in the same network also have the same problem in the immediate vicinity.

However, if you are in an area with excellent network coverage but your phone is not receiving any signal, it is possible that the problem is caused by a network outage.

You must contact your telephone operator to see if an interruption has occurred and if it does not exist, then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

There are cases where temporary corrupt data in the phone can cause this problem, which is why it will be necessary to update the phone software. This step will also restore the phone's connection to the network which usually solves this type of problem.

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What you will want to do is restart the phone which should eliminate any temporary data corrupted in the device.

  • Press and hold the power button and volume down for up to 45 seconds.
  • Wait for the device to restart.

Check if the problem "Mobile network not available" on Huawei Mate 20 Pro is still there.

Check your SIM card

The problem may be caused by a problem with the SIM card. If this is a problem with the SIM card, you can solve it by turning off the phone and removing the SIM card. Wait a few minutes before reinserting the SIM card, then turn on the phone. Check if the problem persists.

You should also try using a different SIM card in your phone to eliminate the possibility that the problem is caused by a defective SIM card.

Check your phone's roaming status

You will need to make sure your phone's roaming status is turned off if you are in your home country. This applies to travelers who have just returned from another country and still have the roaming status of the activated device.

  • Select Settings
  • Select Wireless and networks.
  • Select Mobile network.
  • Disable data roaming.

Make sure Airplane Mode is off

Airplane mode is a phone setting that is activated when you are on an airplane. When activated, the phone will not receive or transmit any wireless signal so as not to interfere with the aircraft's electronic equipment.

If you are experiencing the issue with the unavailable Huawei Mate 20 Pro mobile network, make sure the airplane mode is off or you can try activating this switch if it is already in the off position.

Change the network mode of your phone

Make sure your phone is using the correct network mode that matches the one used by your phone operator. For most GSM operators, the phone must be set to 4G or LTE.

  • Tap Settings
  • Touch Wireless and networks
  • Tap Mobile network
  • Tap Preferred network type
  • Make sure your preferred network type is set to 4G / 3G / 2G auto
  • Press the home icon to end the session.

Check if the problem "Mobile network not available" on Huawei Mate 20 Pro is still there.

Start Huawei Mate 20 Pro in safe mode

Sometimes an app downloaded from the Google Play Store can cause problems on the phone when it is installed. This may be due to bugs in the app or compatibility issues between the app and the phone. To check if an app you downloaded is causing the problem, you will need to start the phone in Safe Mode since only the pre-installed apps can work in this mode.

  • Turn off the phone by holding the power button for a few seconds.
  • Hold down the power button and release it when you see the Huawei logo on the screen.
  • After releasing the power button, immediately hold down the volume down button.
  • Continue to hold the Volume button until the phone starts completely.
  • Once the phone has started, "Safe Mode" should appear at the bottom of the screen
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In the event that the problem does not occur in this mode, it is most likely caused by an installed app. Find out what this app is and uninstall it.

Delete the cache partition of the phone

There are cases where the cached data stored in the dedicated phone partition can be damaged. When this happens, there are usually certain problems on the phone. To eliminate the possibility that this is what is causing the problem, you will need to clear the phone's cache partition from recovery mode.

  • Turn the phone off.
  • Simultaneously hold the volume up button together with the device power button for a few seconds
  • The phone will go into stock recovery mode
  • Use the volume buttons to highlight "delete cache partition" and use the power button to select it
  • Restart the system once the process is complete

Check if the problem "Mobile network not available" on Huawei Mate 20 Pro is still there.

Perform a factory reset on Huawei Mate 20 Pro

In the event that the previous steps fail to solve the problem, the best way to deal with it right now is to perform a factory reset. Make sure you back up your phone data before performing the restore.

  • Turn the phone off.
  • Simultaneously hold the volume up button together with the device power button for a few seconds
  • The phone will go into stock recovery mode
  • Use the volume buttons to highlight select clear cache/reset settings and use the power button to select it
  • Restart the system once the process is complete

If the problem persists even after performing the steps listed above, this may already be caused by a faulty hardware component. The best thing to do right now is to take the phone to a service center and have it checked.

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