Since you are having a problem with transferring a picture message, and what you want to do is to confirm whether you have mobile data active on your Cricket Wireless and that your device is getting a good data signal, if possible an LTE signal.
You need to also ensure that your device has the right Cricket Wireless APN settings.
To access the device APN:
- From the Home screen, go ahead and move up on an empty spot to see the Applications Tray.
- Click Settings > Connections then click on Mobile networks then click on Access Point Names.
- If available, click the Xfinity APN
- If not available, click on ADD.
- Now you need to update and verify the below settings for the Data APN:
The Cricket Wireless APN Settings are as follows:
- APN roaming protocol: IPv4
- Name: Internet
- MMSC: http://mmsc.aiowireless.net
- APN: ndo
- MCC: 310
- MMS Proxy: proxy.aiowireless.net
- MNC: 150
- Turn APN on/off: ON
- APN protocol: IPv4
- Multimedia Message Port: 80
- APN type: default, MMS, Fota, hipri, supl
Once your device has the right APN settings, try to see if the problem still occurs. If you notice that the problem continues, then you need to move to the next step below.
Clear the data and cache of the text messaging application
There are scenarios when data’s that are corrupt within the text messaging application can cause this problem.
- Now From the Home screen, try to move up on an empty spot so that you will be able to open the Applications Tray.
- Now click on Settings and then click on Apps.
- Click on the desired app in the default list.
- To show the preinstalled applications, click on Menu then click on Show system applications.
- Click on Storage then click on CLEAR CACHE then click on CLEAR DATA and then DELETE.
Now confirm whether the problem still occurs.
Carry out a soft reset
You will need to do this in this case; we will need to carry out a soft reset which is frequently done when a device becomes indifferent but is also recommended in this case.
- Now hold and press the Volume down button and the Power key for about 45 seconds.
- Then be patient and wait as the phone restarts.
Once the device restarts confirm if the problem still occurs.
Perform a factory reset
One last step you should try out is a factory reset. This will reset your device back to its unique factory condition. Ensure to backup your device data before carrying out this method because it will delete all your vital data.
- First, switch off the phone.
- The hold and press the Volume Up button and the Bixby button, then press and hold the Power button.
- When the green logo shows up, leave all the buttons (‘Installing system update’ will pop up for about 30 – 60 seconds before displaying the Android system recovery menu).
- Click the Volume down button many times to highlight ‘factory reset/wipe data.’
- Click the Power button to choose.
- Click the Volume down button until ‘Yes — then delete all user data’ and select.
- Click Power key to choose and begin the master reset.
- When the master reset is done, ‘Reboot system now’ is chosen.
- Click the Power button to begin the phone again.
This should do for now.