Places To Repair Damaged Infinix Phones In Nigeria for Free

Since about some months ago, the Infinix Hot Note Android device have been the major talk all over the net in Nigeria and many other countries in Africa. The Infinix Hot Note is seen as

The Infinix Hot Note x551 device is a 5.5 inch Phablet. Just as the name implies, it is more like an elder brother to the Infinix Hot x507 Android smartphone.

Over 50,000 units of this device has been sold in Nigeria in just about two months. This statement was confirmed by the officials of Infinix Mobility during a private media brief held in Ikeja. The performance of the Infinix Hot Note has been very impressive. Many users are very much satisfied with the well-known Jim’s BIG Thing which is on sales on Jumia.

If you bought the Infinix Hot Note or any other Infinix device and it screen got damaged accidentally, we have good news for you.

Infinix is now offering all Infinix device user a 6 months warranty on smartphone damage, broken screen replacement and a free OTA (Over the Air) update for the device so that users can have the latest update to softwares and improvement to primary applications on the phone.

Infinix later states that, when a customer accidentally breaks the screen of the device, he can definitely get it fixed for free in the Infinix Calcare Office as long as it still falls within the 6 months warranty period, this is an impressive move by the Infinix Mobility for providing it because getting a fix for the Gorilla glass will cost you nothing less than N15,000. You’ll need to provide them with your damaged device and also your official payment receipt.

The OTA updates delivers new software updates wirelessly to the device via WiFi or mobile network. The new software update to the Infinix Hot Note is about 25MB of data and to do this, you get into the device menu and click the System Update app. From there you can check if a new software version is available or not. If it is available, you can download and then install.

You can also make contacts with 09 099 922 417  9amwithin the hours of – 5pm. You’ll be attended to whenever you make it up to them.

List of Infinix Carlcare Offices in Nigeria

You can use the Calcare App on your Infinix phone to find the nearest Carlcare Office or refer to the list below

Akwa Ibom

Address 1: 9, 0ron Road, Plaza, Uyo

Lagos

Address 1: 10 Tijani Ashongbon Street, Ilaje, Bariga

Address 2: 2nd Floor, NO.77, Opebi Road, Ikeja, Lagos State

Tel:         +23418821234, +23418427248

Kano

Address: No 25, Beirut Road, Kano, Nigeria

Tel:         +2347063756339, +2347066085854

Edo

Address 1: 56, Airport Road, Benin City, Benin


Imo

Address 1: 54 Wethdra Road, Owerri

Onitsha

Address: City Plaza 3rd Floor, D45, No. 13 okwei Street Onitsha

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Tel:          +23417755575, +2347066085854

Ibadan

Address: Isolak Building, Queen Elizabeth Road, Ibadon, Oyo State, Nigeria

Tel:        +2347027104664, +2347066085854

Abuja

Address: BSS 220D, Banex Plaza, Plot 750, Aminu Kano Crescent, Wuse II, Abuja

Tel:           +2347098738770, +2347066085854

Port Harcourt

Address: No 290 Aba Road, Port Harcourt, River State of Nigeria

Tel:           +2347094249451, +2347066085854

Enugu

Address 1: 35, Okpara Avenue, Enugu

Kaduna

Address 1: Alhaj Ya Ahmed House 3rd Floor G5, Amadu Bello Way, Kaduna

Tel:        +234 062833801

Delta

Address 1: 107 Nnebusi Road, Asaba

Address 2: Rewjido Plaza, Deco Road, Warri

Benin

Address 1: No 15 Obakhavbaye Street off Oba Market Road, Benin City

Tel:           +23452891257, +2347066085854

Please note Free screen replacement is only valid for first time damage within the 6 months warranty period and do not forget Terms and conditions also apply.


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136 COMMENTS

  1. With all these experiences, how then do we report this to the top authorities since you are here to help and for all we know, they are indirectly discouraging the customers of infinix.

  2. My recent experience with CarlCare Ibadan wasn’t one to write home about. My X551 suddenly goes off when the Battery reaches 60%, i understood that it was a Battery problem and since the phone was still under warranty and the Battery is not easily removable i decided to take it to their new office in Ibadan. When it got to My turn and after explaining to the attending officer, she told me i had to pay N32,000.00. I was shocked, i asked if any thing was the problem apart from the Battery issue that i complained about, then she said it has also affected the panel and it needs to be changed. If i didn’t know much about phone i would probably have fallen for her words and besides How much does the phone cost that i would be spending such amount for a Battery problem. I then asked if i could get the Battery from them since i could fix the phone myself (i didn’t want them to give an excuse to void the warranty, but its like they dont care) and she said no; unless i pay the N32k.
    Well i left and got the Battery for N3,500.00 and i fixed the phone which is still working till today.
    We need to know whats wrong with our phone before taking it there because i see their services as exploitative.

    • Thanks for sharing with us this brief information, I wish they see this and adjust the way they treat their customers. I can say N32,000 is way too much to fix Android phone, even to fix a laptop wont cost that much.

  3. My Infinix hot note suddenly wouldn’t charge and then couldn’t come on. I wasn’t aware of this service and gave it to a local repairer who claimed I had to change the battery. Unfortunately up till this moment, over a year now I can’t use that phone. Can it be revived, even if I have to pay?

  4. Infinix is really doing a great job as a top Mobile brand in Nigeria.
    tech lector was able to contact them to get updated list of their official offices that offer exclusive after sale service.

  5. Good evening, I bought my infinix zero 4 plus in Feb but unfortunately a friend mistakenly broke the screen. I called Carl care and they said I would need to pay around 28000 to get it fixed. Am surprised at your saying they will repair it free.
    Then a colleague advised that I should not bother to fix the screen as more problem will keep occurring. Please what’s your say on this two subjects.
    Await a response. Thanks

  6. Please my infinix hot 3 phone fell and it stopped coming on I was told it was the panel but could also fix the screen. How much would it cost for both

  7. I brought my Infinix hot S in January this year and it fell from my hand but the screen did not damage, just that it refuse to On or Charge can it be fixed

  8. Comment:my infinix hot2 stopped working this month n I gave it to a phone eng to repair it 4 but all to no avail he told me d phone panel crashed n dat I need to replace it.I don’t even know where I can get a good panel can u pls b of help in anyway.

  9. hi, admin I have carefully took my time to read through your reply to people problems and I must say I’m very impressed. please I bought an infinix hot 4 late last year and just today afternoon reading some news on my phone, I placed it on my table to get something from the bedroom after I returned to the living room and pick the phone to continue reading my news to my greatest surprise the phone was off, I tried powering it ON but to no avail, I plug it to the charger but it won’t come on. admin, these are my questions :
    (1). is there a solution for this kind of issue.
    (2). as regards the warranty, I have disposed The phone pack the only thing i have is the user instructions and it’s pack, as I can’t find the receipt either, could my warranty still work?
    (3) if no! like how much do you think it could cost me, that’s if it has a solution as I have not use any phone with this kind of experience before. please I need ur quick response as I’m there lots of valuable documents on the phone .please reply me asap.

  10. hello, plz I’m in Abuja and I have been trying to reach the phone numbers to the abuja office to no avail. please can anyone help me, I need to know the price for infinix hot 2 x510 screen. thanks in advance

  11. Comment:i bought my infinix hot4 lite about 3 weeks ago and the touch screen got broken yesterday and I called carlcare, the told me that I’ll have to pay because the screen can’t just break like that

  12. I bought my infinix hot s two months ago, the screen broke yesterday. I called carlcare today only for the Lady to tell me I’ll pay 14,100 for the screen. Are u sure this warranty is still on?

  13. Hello i have an infinix x551 with a broken screen… how much can i repair the screen and not charging issue. i leave in lagos. need your swift response.

  14. Is this 6months warranty still on? I accidentally broke the screen of my infinix note 3 and it’s just about 3 weeks I bought it

  15. my infinix note 4 I cnt hear wen someone calls BT later it comes back …. it happen in the space of two weeks I need reply plss……

  16. I am in Ghana I bought my infinix Hot S phone three days now and it fell cracked at the bottom of the screen where can it be repaired in Ghana.

  17. My infinix hot3 screen was broken though its still pressing ooo,lwas told its calibration and is not up to 6month.pls what can be done thsnks

  18. Please, i bought my infinix hot2 on 4th of october 2016, after 2 week a particular point on the screen is not touching. I returned it to where i bought it and i was told it will placed on warranty, so pls admin i want to know how long it will take for the phone to be returned since there is no carlcare here at Uyo

  19. Please my infinix hot note panel is always hot and when I took it to engineer I was told one IC has being damage.. That I need to get new panel… Please I don’t know if I can get another panel…. I stay in ilesa but I will appreciate any nearest place. Thanks

  20. my Infinix hot2 was formally displaying (unfortunately the rescent app has stopped)and now it’s not starting again but I took it to slot and th ey said the phone panel is damaged …..I don’t know If calcare could fix it for me and how much will they fix it

  21. Hello, I am using Infinix Hot Note Pro and I need to change the screen because its just showing white and the touch pad is still working. I bought it December 16th, 2015. How much will it cost me please. Just Eight month old.

  22. please i need your help
    my infinix x510 phone fell down and then all of a sudden
    my musics
    pictures
    videos e.t.c. just erased somehow
    i dont understand and my camera is displaying SD CARD disabled/unmounted
    PLEASE WHAT SHOULD/CAN DO

  23. i bought my infinixhot x507 january 2015 but im having issues with the touch pad and the power and volume buttons please help

  24. Comment…my infinix note2 developed fault in flash charging.can it be repaired for me at calcare centres efficiently because I have once return the phone but later return to me without working still.

  25. My infinix note2 is not up to two months old and the screen just got damage here in abuja… Can it be fixed free at bannex cos I have been there ones with a friend for issues like this but we were charged. Just need to know if this is just a way to get people to do business with you guys or if this is real.

  26. will carl care accept my phone aft one engineer has tampered with it, the screen got broken nd went blind….or can i exchanged the phone for another? and how much does a screen cost?

  27. Hello good afternoon… Pls I got my infinix X801 joypad calibrator broken…pls where can I get it fixed and pls add number to contact if possible….thanks

  28. Please i have two infinix hotnote and one have screen problem and the second one have panel problem and i tried to put the panel one the one that the screen is cracked to the second one but is not working with eachother, please what happen to it like that…..and is more than a year now that i bought it help me out please…… I’m From Ogbomosho but rite here in ilorin

  29. Please my brother my infinix 551 Just stopped to dial out but i can receives calls and browse but cant call out what did i do. Am in Abuja

  30. Pls I bought my infinix x551 on the 27th of April, 2015..just this June my sister mistakenly threw it down from upstairs and the phone has not been showing anything since then, and the screen is cracked beyond recognition..pls am I still in the warranty and will I pay much to get it fixed. I stay in abuja. Thanks

    • Hi Nancy,

      i think the warranty is just a year. And from your explanation it is now over. Well you can try your luck, take it to any carlcare near you to get how much they are going to fix it for you.

  31. Hii bro…my infinix hot note only charge when its connected to my system …how do i fix it…i guess i have done the necessary settings thanks

  32. what will i do with my 3month infinix phone that not calibrate again,am using it and it suddenly stop calibrate

  33. Admin thanks for your concern about our phones. Please of recent my infinix note 2 i bought on feb 2016 seize to last long after charge.what i have noticed is that when it gets full, on discharging it slowly disharges to 70percent and then a rapid decrease to 30percent, pls what do i do It’s really frustrating as a student i can’t have long hours of reading.i will appreciate a reply. Thanks

  34. pls my infinix fell down and it did not on. so i wipe all the ohone and also mistakingly click on “root integrity check” so since then if i on it, it will write “no apps can perform this action”. pls can i still repair it

  35. afternoon bro, i bought an infinix phone infinix hot x507 last year august and and this monday the phone was showing unfortunately, my phone has stopped and the network of the two sim are not showing. what can i do?

  36. afternoon bro, i bought an infinix phone infinix hot x507 last year august and and this monday the phone was showing unfortunately, my phone has stopped and the network of the two sim are not showing. what can i do it?

  37. pls my infinix X551 charging port is damaged i bought september 2015,av tried calling d customer care line for ibadan its always switched off what do i do?

  38. Thank you so much for the good work. Please, I have searched almost everywhere for infinix bolt battery but no success. Please, any recommendation? Thanks for your assistance. HELP!!!!!

  39. Hi, pls my infinix zero2 screen got broken, how can I get it fixed? Secondly, my contact list takes eternity to load when I want to make call or search for my contact, pls what can be done abt dat cos its really frustrating. Thanks

  40. I bought my infinix note hotpro on th3 6th of July, 2015. And ever since if Whatsapp picture or video is sent to me, after a while the picture will write video cannot open. Then if I take picture with the camera after a while the picture will not show and then write thumbpin or thumb something. Is my phone still under guarantee and could it be fix cos its not making me enjoy the phone.

  41. Good day sir, my infinix hot note x551 charging port is bad and this affected the panel connected to the flex. Please where can I fix it.

  42. Hello. it’s been about a year now that I got my Infinix Alpha. Like two months into obtaining it, the phone fell and it’s just been worsening from then on. the screen’s a total mess, the top back cover broke when the phone fell. Please can anything be done about it from the Infinix office? Or better still, anything at all?

  43. Please sir reply me ASAP…

    My infinix zero 2 got entered inside water and I loosed and dried it.. I was told my mistake was to power it off which since then does not power on… but it gets to charge and it indicated the charging alart when off plus my computer gets to identify an external disk when I conect to it but cannot read it… it is quite a new phone pls could it still be fixed and were can I fix it? I stay in umuahia

  44. Big ups to you for your smart phone solution given to Nigerians. May God bless you. That been said, I own a infinix alpha marvel X502 purchased 5th July, 2014 with its warranty card still intact. The problem with it presently is that it auto starts both WiFi anddata without prompting it to. Can it be solved? I reside in Abuja.

  45. My infinix isnt up to 2 months. It cracked yday, just got back from the calcare office in opebi and they asking for a sum of 8400…. why say it is free then for replacement?

  46. hello, pls I need battery for infinix x530, av bin to the computer village for more than 3 times and other accessory shops, I could not get it.. can u pls tell me where I can get it…

  47. I bought my infinix zero from a phone dealer in Umuahia by April and d phone get screen cracked on august, I told him and tell me too bring it, he now telling me he will send it too lagos to repair it and it going to cost 8500 when I saw it on ur site dat its free…..plz wht should I do?

  48. I really do not know what’s happening to my phone anymore. The phone shuts down unexpectedly. Get full on time when the battery is low. And even when the battery is not down it goes off. Am sick n tired of the phone. For d records it an infinix alpha marvel. X502. Please kindly assist me if u know were I can fix it around Lagos. Tanks

  49. My infinix Hot x507 screen got damaged today’s evening and there’s no way I can access the carlcare app,and secondly there’s no carlcare office in my state..I mean Niger state…how do I go about it please?

  50. my infinix hot note charger is bad and since then i noticed that any other charger i use takes about 6hrs to charge.I also noticed the fone jst goes off at will sometimes. i bought the phone in March.What do i do?

  51. My infinix zero2 fell and the screen cracked i went to their calcare center and they said it’s 15k to repair…ion know if it was a promo they did…i need explanation s pls

  52. I just called Carlcare Onitsha branch and I was told to bring N9000 for screen replacement when it should be free as you advertised. The phone is Infinix Zero. Pease I need you to give an order of mandamus to this effect immediately. Thanks.

  53. my infinix hot note went off and I try to put it on but was not turning on. the next step pls„ and moreover I don’t see any warranty label inside my phone pack

  54. There is no branch in Calabar, Cross River, and we really really really need one. Badly! Please create a branch here too. Thank You

  55. I bought my infinix hot note on 16th of April and it broke last 2 weeks cos I don’t have money I would have repair it, Pls if I go to one of the carlcare will they fix it for free? Again the USB cable charger burnt, how much can I get it I mean original one?

  56. I’m having audio issues with my infinix joypad 8s, when I call or anyone call me I can’t hear my caller and my caller can’t hear me either. This issue is affecting my video too. What do I do to rectify the issue.

  57. I got my infinix x551 on april 17 and the screen got scratched but am always busy during the week so I don’t know if carlcare office open on weekends

  58. Pls I got my infinix x506 Nov and d screen got broken this month,I guess my 6months warranty has expired,like how much will it cost me to repair it

  59. My infinix zero phone which I bought late December is broken and my receipt is in Ibadan while am in Lagos… What do I do?

  60. I upgraded my infinix hot x507

    now it showing me something else
    when i put it ON
    e.g
    reboot
    power off
    restore back up frm ADB
    restore back up frm SD etc

    av tried to put d fone ON …no progress
    please help

  61. The screen of My infinix hot note x551 is cracked. How do I repair it and I stay in Uyo . Where is your Office?

  62. my infinix phone just have a screen damaged pls how can i replace it. i got the phone just febuary not up to five months. pls help me i stay in abuja.

  63. Please my infinix hot fell,since then it has been going off on it’s own and sometimes it refuse to on,but the screen is not broken,can it be repaired?

  64. Great post. At least, we can have a direct route on where to repair all Infinix smartphones. Hope the new Infinix Hot Note is inclusive?

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