Since about some months ago, the Infinix Hot Note Android device have been the major talk all over the net in Nigeria and many other countries in Africa. The Infinix Hot Note is seen as

The Infinix Hot Note x551 device is a 5.5 inch Phablet. Just as the name implies, it is more like an elder brother to the Infinix Hot x507 Android smartphone.

Over 50,000 units of this device has been sold in Nigeria in just about two months. This statement was confirmed by the officials of Infinix Mobility during a private media brief held in Ikeja. The performance of the Infinix Hot Note has been very impressive. Many users are very much satisfied with the well-known Jim’s BIG Thing which is on sales on Jumia.

If you bought the Infinix Hot Note or any other Infinix device and it screen got damaged accidentally, we have good news for you.

Infinix is now offering all Infinix device user a 6 months warranty on smartphone damage, broken screen replacement and a free OTA (Over the Air) update for the device so that users can have the latest update to softwares and improvement to primary applications on the phone.

Infinix later states that, when a customer accidentally breaks the screen of the device, he can definitely get it fixed for free in the Infinix Calcare Office as long as it still falls within the 6 months warranty period, this is an impressive move by the Infinix Mobility for providing it because getting a fix for the Gorilla glass will cost you nothing less than N15,000. You’ll need to provide them with your damaged device and also your official payment receipt.

The OTA updates delivers new software updates wirelessly to the device via WiFi or mobile network. The new software update to the Infinix Hot Note is about 25MB of data and to do this, you get into the device menu and click the System Update app. From there you can check if a new software version is available or not. If it is available, you can download and then install.

You can also make contacts with 09 099 922 417  9amwithin the hours of – 5pm. You’ll be attended to whenever you make it up to them.

List of Infinix Carlcare Offices in Nigeria

You can use the Calcare App on your Infinix phone to find the nearest Carlcare Office or refer to the list below

Akwa Ibom

Address 1: 9, 0ron Road, Plaza, Uyo


Address 1: 10 Tijani Ashongbon Street, Ilaje, Bariga

Address 2: 2nd Floor, NO.77, Opebi Road, Ikeja, Lagos State

Tel:         +23418821234, +23418427248


Address: No 25, Beirut Road, Kano, Nigeria

Tel:         +2347063756339, +2347066085854


Address 1: 56, Airport Road, Benin City, Benin


Address 1: 54 Wethdra Road, Owerri


Address: City Plaza 3rd Floor, D45, No. 13 okwei Street Onitsha

Tel:          +23417755575, +2347066085854


Address: Isolak Building, Queen Elizabeth Road, Ibadon, Oyo State, Nigeria

Tel:        +2347027104664, +2347066085854


Address: BSS 220D, Banex Plaza, Plot 750, Aminu Kano Crescent, Wuse II, Abuja

Tel:           +2347098738770, +2347066085854

Port Harcourt

Address: No 290 Aba Road, Port Harcourt, River State of Nigeria

Tel:           +2347094249451, +2347066085854


Address 1: 35, Okpara Avenue, Enugu


Address 1: Alhaj Ya Ahmed House 3rd Floor G5, Amadu Bello Way, Kaduna

Tel:        +234 062833801


Address 1: 107 Nnebusi Road, Asaba

Address 2: Rewjido Plaza, Deco Road, Warri


Address 1: No 15 Obakhavbaye Street off Oba Market Road, Benin City

Tel:           +23452891257, +2347066085854

Please note Free screen replacement is only valid for first time damage within the 6 months warranty period and do not forget Terms and conditions also apply.

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olorunfemi omolola

My infinix hot6 pro which is jus sixteen days old fell inside beach water and its not coming up again after have dried it…i got to know i need to change the panel for the phone to work well….pls where can i get the panel?


How much will it cost to repair my infinix hot s3x touch pad in port Harcourt please


where and how much to repair infinix hot 2 the touch scream.


Comment:My infinix s3x fell and the screen got cracked, please where will I be able to get it repaired? I live in Lagos.


I swear… My note 5 fell today too
I’m a student in Abeokuta but lives in Lagos.. I no sabi where to turn to..


Great post, but pls I’m not close to any of these calcare locations so can u pls tell me d cost of fixing d screen of an hot6 model


Please can the fix my infinix note5 screen for Free


I need help my note4 pro phone fell out of it’ case and the screen cracked. It is barely 8month how can I materialize my warranty

Bamidele Beatrice

With uttermost dissatisfaction am I writing this. I bought infinix note4pro. The phone is very heavy, does not restrict data(even when you put on data saver, apps will still be downloading automatically,) has a feeble battery(complained, I was excused) and the most shocking part is that, it slipped out of it’s case and the whole screen cracked within a flash! I went to carlcare, the phone is barely 8months and they are requesting I have to pay 17500 to get the screen fixed! What happened to the guarantee? How can a phone with that exorbitant price not have a standard… Read more »


Please where can i get infinix office in aba
Plz is urgent


please i bought my phone last year october ending and the screen dropped this morning please where do i repair it since thee warranty is a year


Please how much will it cost me to repair my infinix hot 6pro touch pad?

chiamaka precious

How much is hot4pro panel
Carl are said its 23500
How much can I get it

chiamaka precious

please I bought Infinix hot4 pro last month and ever since then it has bin from one problem to another The first time I experienced no network both for browsing n calls,i took it to sorrel office thinking it was from airtel They tried all they could but it did not work,i tried the SIM card in a another phone and it worked perfectly I had to take it back to the slot I bought it, he fixed it but later after some days it went blind and I took it back but on getting there it showed again The… Read more »


My infinix note 4 screen broke yesterday and its just 1 month… Am I going to pay.. Or its free… Am at abeokuta

Olowosusi Koseemani

My infinix note 4 pro screen broke…how much will it cost me to repair??hhhyuu


Pls my infinix hot4 pro fell into water and d screen got much will it cost me to repair d screen, am in Akure


This will sound really silly, but I slept off with my Infinix Note 4 beside me on the bed. I slept for about three hours and woke up to find one crack across the screen from the bottom left to the right, close to the top of the screen. I bought the phone on February 1 last month, so I know that I very much qualify for the warranty. However, I am concerned about the integrity of either this post or of Carlcare’s offer because your post says I can get my screen fixed for free, but people here are… Read more »


I experienced the same thing. My phone is just three months and I was told the warranty does not cover the screen.


i bought infinix joy pad 7, recently it started having charging port and ear piece issue. the battery drains so fast, also had a cracked screen too. after change of charging port and ear piece, it continued after some while please what possible could be done to revive the phone. complaining from Port Harcourt! tahnks


My infinix hot x557 stopped working and wen I took it to a local engineer I was told d panel was no more good please can I still repair the phone coz there are some vital information on it and how much will it cost me


I got an infinix hot 5 in December 2017 and the screen got broken on the 30th of Jan 2018. The phone is still under warranty. Can I get it fixed for free? and where.