Galaxy A80
Galaxy A80

Having a problem with the display with any smartphone can be very frustrating. If you have a Galaxy A80 with a touchscreen that does not respond, this guide may help. If the Touch Screen does not work on the Galaxy A80, read this article, eventually you could solve the problem by yourself.

The Touch Screen does not work on the Galaxy A80: check if the screen has cracks or damage

If you have a touchscreen that doesn’t respond to your Galaxy A80, the first step is to check for obvious damage. Is there a crack on the screen? Was the phone dropped or was it hit by something hard? The answer to these two questions determines whether the device needs to be sent immediately to a service center.

The digitizer must be damaged and this causes the problem. In this case, we recommend that you have the phone checked by a Samsung technician so that it can be replaced if necessary. If there are no clear signs of damage to the screen, continue reading below.

The Touch Screen does not work on the Galaxy A80: remove the screen protector

If your phone has never been dropped or damaged in any way, the next thing you can do is see if a screen protector is affecting the sensitivity of the digitizer. First, try cleaning the screen with a clean, soft cloth. 

If this does not solve the problem, simply remove the screen protector completely. We hope that this will bring the device to its normal functioning and that all is well.

The Touch Screen does not work on the Galaxy A80: perform a software recovery

If you haven’t tried it yet, be sure to restart the system. This is one of the basic steps for troubleshooting any problem with the phone. It is simple and often effective in handling minor bugs and fixes. In most cases, problems are temporary and are caused by an app or a software bug. 

Be sure to perform this troubleshooting step in this case. Here’s how: press and hold the Volume down button and the power button simultaneously for 10 seconds or until the device screen turns on.

If a regular reboot is not helpful, try this:

  1. Press and hold the Volume Down button first and do not release it.
  2. Press and hold the power button.
  3. Hold down both keys for at least 10 seconds.

The second reboot procedure attempts to simulate the effects of battery removal. On older devices, disconnecting the battery is often an effective way to repair devices that don’t respond. We hope your problems will be solved with this procedure. If nothing has changed, go to the next suggestions.

The Touch Screen does not work on the Galaxy A80: install updates

If you still have access to the settings menu on your device, try to see if there are any pending updates to the system. You can go to Settings> Software Update

By default, you should be notified if there is a pending software update. If you happen to disable this automated system, be sure to manually check for updates in Settings. 

For your apps, we recommend that you manually check for updates via Google Play Store. Some Samsung apps can only be updated individually, so be sure to go to each of them in the settings menu and check for updates. 

For example, updating the Gallery app for Samsung Galaxy devices requires access to the app settings> About Gallery.

If you have apps downloaded outside the Play Store or Samsung Galaxy Store, you need to make sure they are compatible and up to date.

The Touch Screen does not work on the Galaxy A80: clear the cache partition

If you have problems with the touchscreen that does not respond to your Galaxy A80 after installing a system update, this is probably due to a bad system cache. This can sometimes happen after installing an update with a poor code. Try deleting the cache partition to update the system cache. That’s how:

  1. Turn off the device.
  2. Press and hold the Volume up key and the Bixby key, then press and hold the power key.
  3. When the green Android logo is displayed, release all the buttons (“System update installation” will be displayed for about 30 – 60 seconds before displaying the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “delete cache partition”.
  5. Press the power button to select.
  6. Press the volume down button until “Yes” is highlighted and press the power button.
  7. When the cache partition is cleared, “Restart the system now” is highlighted.
  8. Press the power button to restart the device.

The Touch Screen does not work on the Galaxy A80: check for overheating

Overheating is just one of the signs of a deeper problem. This problem may be of hardware or software origin. 

If the phone is warm to the touch and cannot be used normally, allow it to cool for at least 30 minutes. An overheated device can slow down and eventually turn itself off to avoid damage. However, it is not necessary to wait for it to turn off automatically. 

At this point, you can take action to see if this will make a difference. If your Galaxy A80 continues to slow down and overheat, you can skip the rest of the troubleshooting procedure below and go directly to restoring the factory settings. 

This will help you understand if this is a software problem or not. If restoring the factory settings will solve the problem, then it was an app or software problem. However, if nothing changes after a factory reset, it is more likely to be a hardware problem. 

In this case, send the device for repair or replacement.

The Touch Screen does not work on the Galaxy A80: restores all settings

All settings must be restored if all the apps and software have already been updated. This restores the software settings to their default values ​​and reactivates the default apps that may have been disabled by mistake. It is often effective in fixing minor bugs. Here’s how:

  1. From the Home screen, scroll up to an empty spot to open the taskbar.
  2. Tap General management> Restore settings.
  3. Tap Reset settings.
  4. If you have set a PIN, enter it.
  5. Tap Reset settings. Once completed a confirmation window will be displayed.

The Touch Screen does not work on the Galaxy A80: test the screen in safe mode

In some other similar cases, the cause could be a bad app. To check if this is the case, restart the device in safe mode and see what happens. That’s how:

  1. Hold down the power button until the Shut Down window appears, then release.
  2. Tap and hold Turn Off until the Safe Mode prompt appears, then release.
  3. To confirm, tap Safe Mode.
  4. The process can take up to 30 seconds to complete.
  5. Upon restarting, “Safe Mode” appears in the lower left of the main screen.
  6. Check the problem of the touch screen not responding to the Galaxy A80.

Remember that third-party applications are disabled in this mode, so what you can use are the pre-installed apps. If the problem with the touchscreen is not displayed in safe mode, it means that the problem is due to an app that does not work well. 

Uninstall the app you recently installed and check if the problem has been solved. If the problem persists, use the elimination process to identify the rogue app. That’s how:

  1. Start in safe mode.
  2. Check the problem.
  3. After confirming that it is the fault of a third-party app, you can start uninstalling the apps individually. We advise you to start with the most recent ones you’ve added.
  4. After uninstalling an app, restart the phone in normal mode and verify the problem.
  5. If your A80 is still problematic, repeat steps 1-4.

The Touch Screen does not work on the Galaxy A80: factory reset

If the problem does not disappear after doing all the above, the final troubleshooting step you can perform is to restore the factory settings. If the reason for the problem is software, this could help. Here are the two ways to restore the factory settings of your Galaxy A80.

Method 1: How to perform a hard reset on the Samsung Galaxy A80 via the Settings menu

This is the easiest way to clean your Galaxy A80. all you need to do is go to the Settings menu and follow the steps below. We recommend this method if you have no problem going to Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open the Settings app.
  3. Scroll and tap General management.
  4. Touch Restore.
  5. Select Factory data reset from the options provided.
  6. Read the information, then tap Restore to continue.
  7. Tap Delete all to confirm the action.

Method 2: How to perform full recovery on Samsung Galaxy A80 using the hardware buttons

It may take a few tries before you can access the Recovery, so be patient and simply try again.

  1. If possible, create a backup of your personal data. If your problem prevents you from doing so, simply skip this step.
  2. Also, you want to make sure you remove your Google account. If your problem prevents you from doing so, simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you will never be able to start recovery mode. If you cannot turn off the device regularly using the power button, wait until the phone battery is discharged. Then charge the phone for 30 minutes before starting recovery mode.
  4. Hold down the Volume up button and the Bixby button at the same time.
  5. While still holding down the Volume Up and Bixby buttons, hold down the power button.
  6. The restore screen menu will now be displayed. When you see this, release the buttons.
  7. Use the volume down button until “Clear Data / Restore Factory Settings” is highlighted.
  8. Press the power button to select “Clear data / Restore default settings”.
  9. Use Volume Down to highlight Yes.
  10. Press the power button to confirm restoring the factory settings.

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